Gaya APA

Gaffar, V. (2007). CRM dan MPR Hotel (Customer Relationship Management and Marketing Public Relations) (Cet. 1). Bandung: Alfabeta.

Gaya MLA

Gaffar, Vanessa. "CRM dan MPR Hotel (Customer Relationship Management and Marketing Public Relations)". Cet. 1 Bandung: Alfabeta, 2007. Text.